Refund Policy
This policy describes the remedy for a verified technical failure or duplicate charge and the circumstances that are not system errors.
Failed generation or delivery
If Stripe confirms payment but the system does not generate a usable PDF or provide an order-specific download link, contact us within 14 days. After verifying the order, we will first attempt to regenerate or correctly deliver the document. If we cannot do so, we will refund the one-time charge.
System mapping errors
If the generated PDF differs from the entries shown on the review page because of a verified field-mapping or generation error, contact us within 14 days. We will correct and regenerate the PDF. If we cannot correct the system error, we will refund the one-time charge.
Duplicate charges
A verified duplicate charge for the same attempted purchase will be refunded.
Customer entries and document selection
A customer typo, omitted entry, incorrect fact, incorrect delivery email, selection of the wrong document, decision not to use the document, or rejection based on legal suitability, signing, service, filing, recording, notarization, fees, deadlines, or local requirements is not a system error and is not refundable after a usable PDF has been generated.
Expired links
The order-specific download link expires after seven days. Expiration after the PDF was made available is not a failed delivery. Contact support during the 14-day request period; if the retained file is still available, we may provide a replacement link after verifying the order.
How to request help
Email orders@sunstatelegalforms.com within 14 days of purchase. Include the order reference, delivery email, product name, and a short description of the technical problem. Do not send completed forms, payment-card numbers, Social Security numbers, financial records, or unrelated case facts. This policy does not limit rights that cannot be waived under applicable law.